Returns & Exchanges Policy
Effective Date: [2025]
At 86pp.com, we strive to deliver high-quality products and ensure complete customer satisfaction. However, in the rare event that you receive a defective or damaged item, we offer a streamlined returns and exchanges process under the following terms:
1. Eligibility for Returns/Exchanges
We only accept returns or exchanges for products that meet the following criteria:
- Defective items: Products with manufacturing flaws (e.g., malfunctioning parts, material defects).
- Damaged during shipping: Items visibly damaged upon delivery (must be reported immediately).
Note: We do not accept returns or exchanges for non-defective items, including but not limited to:
- Customer dissatisfaction (e.g., color, size, or design preferences).
- Incorrect orders due to customer-provided inaccurate information.
- Products altered, used, or damaged after delivery.
2. Reporting a Defective/Damaged Item
To initiate a return or exchange:
- Notify us within 3 days of delivery by contacting our support team at [customer service email/phone].
- Provide:
- Order number and proof of purchase.
- Clear photos/video of the defect or damage.
- Our team will review your claim and issue a Return Authorization (RA) number if approved.
No returns will be processed without an RA number.
3. Return Process
- Shipping costs: Customers are responsible for return shipping fees unless the defect is confirmed to be due to our error.
- Packaging: Items must be returned in their original packaging, including all accessories and documentation.
- Inspection: Upon receipt, we will inspect the product. If approved, we will:
- Process a full refund (excluding original shipping fees) or
- Arrange a free replacement (subject to stock availability).
4. Timeframe
- Defect/damage claims must be submitted within 3 days of delivery.
- Approved returns must be shipped back within 7 days of receiving the RA number.
5. Non-Qualifying Returns
Items that do not meet the above criteria will be rejected or returned to the sender at the customer’s expense.
6. Liability Disclaimer
- We are not liable for damages caused by improper use, mishandling, or natural wear and tear.
- Shipping carriers are responsible for transit-related damages; please inspect packages before accepting delivery.
7. Contact Us
For questions or to file a claim, reach out to:
Email: yjtech100@hotmail.com
This policy is subject to change without prior notice.
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